Need help?
Frequently Asked Questions
Products
Our straps are handknotted in Mexico in the region of Chiapas.
We have a cooperation with an artesanal community who is knotting every strap with high attention and a lot of love. Currently more than 30 people belonging to our project and we are super proud and thankful for every order with which our cooperation can grow. The technique they use is a traditional work of art and comes from the indigenous people of Mexico. Each straps needs up to 8 hours until its ready.
Yes, you can wash them by hand or put them in a little big into the washing machine at 30 degrees.
We offer two different models, our Regular Straps and our Slim Straps. But except for the width and a distinction in the braided part of version 1 and version 2 of our Slim Straps, our straps are one size in total length. Only you, the customer, can change the length by inserting the carabiners into the braided piece where it fits you. But please insert the carabiners at least above the 4th braided point, so that there is not too much pressure on the knots at the end of the straps.
Since each strap is handmade, we can only give approximate measurements. All our straps may vary in length by +/- 5cm. Please appreciate the uniqueness.
Regular Straps: approx. 130 cm x 4 cm x 0,3 cm (length x width x depth)
Slim Straps: approx. 130 cm x 2.5cm x 0.3 cm (length x width x depth)
We offer cases for all iPhone models 6 to 15 and for Samsung models 21 to 23.
Our leather products are produced from a tiny leather factory in León, México.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. After receiving your payment, your order will be packed within one business day. Orders to Germany will take 2-4 business days to arrive. Overseas deliveries can take from 7-16 business days. Delivery details will be provided in your confirmation email.
We ship all our orders with DHL GoGreen.
After we received your payment, we will send you an order confirmation email with your tracking number.
Order
Please take a look at our page refund policy.
Please contact us immediately by providing all the information about your order and your contact details. We will try to solve the problem as soon as possible.
Please contact us immediately by sending us all the information about your order and your contact details. This way we can find the best solution for you.
Before you receive the confirmation that your order has been shipped, you can contact us. Please note that our stock is limited, so we can not guarantee that your change can be approved.
Payment
Please visit our payment information page.
Please contact us and send us as much information as possible about the order and describe the problem you encounter. We will try to assist you as soon as possible.
Other
If you are interested in working with us, please contact us and tell us your ideas. We are happy to get back to you.
You can contact us through our contact page! We will be happy to assist you.